Customer Account Manager

About the Company

Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world through our platforms, which include conferences, webinars, magazines and news reports.

Responsibilities

• Manage, grow and mentor the client success team
• Onboard new clients and manage the delivery process
• Report performance to clients
• Implement people management best practices to scale and internationalize functions
• Build and harmonize cross-departmental processes to ensure efficiency
• Take a product-led approach to creating an end-to-end user journey

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments
• Proven track record of scaling client success, operations, or sales functions
• Experience in client success or business operations
• Strong project management and process creation skills
• Strong analytical skills and commercial acumen
• Proven success in applying automation to scale operations
• Passion for coaching, mentoring, and team leadership

Benefits

• Real operational impact in a high-growth startup environment
• Inspiring, diverse, and international working atmosphere
• Unlimited internal growth and promotion potential
• Market-competitive compensation
• Opportunities for overseas travel to conferences