Customer Account Manager

About the Company

HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. Part of United Media, we focus on building large scale industry media and conferences products to help leaders evolve through people and technology.

Responsibilities

• Manage, grow and mentor the client success team to foster a collaborative and innovative environment
• Onboard new clients and manage the delivery process and performance reporting
• Implement people management best practices to scale and internationalize functions
• Build and harmonize cross-departmental processes to ensure efficiency and customer satisfaction
• Take a product-led approach to creating an incredible end-to-end user journey
• Enable exponential growth by focusing on customer success

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments
• Proven track record of scaling client success, operations, or sales functions in a startup
• Strong project management and process creation skills
• Experience in client success or business operations
• Strong analytical skills and commercial acumen
• Proven success in applying automation to scale operations
• Passion for coaching, mentoring, and building high-performing cultures

Benefits

• Real operational impact in an ambitious startup environment
• Inspiring, diverse, and international working atmosphere
• Unlimited internal growth and promotion potential
• Market-competitive compensation
• Opportunities for international travel to overseas conferences
• Invaluable transferable skills in project management and outreach