Custom Specialist

Responsibilities

• Ensure accurate and timely completion of customs declarations and associated messaging (import, export, and transit)
• Process movements using SGS systems such as eGTA and TransitNet
• Review and validate customer information for compliance with customs legislation
• Monitor declaration status and manage delays, rejections, or discrepancies
• Act as a key point of contact for customers, providing updates and managing expectations
• Communicate with hauliers and internal stakeholders to minimize supply chain disruption
• Maintain complete and accurate records and audit trails for compliance

Requirements

• Bachelor’s degree in a related field
• Minimum 1 year of experience in customer service, administrative, or operational roles
• Minimum 1 year of experience with data entry, processing, or workflow systems
• Proficiency in Microsoft Office tools
• Excellent written and verbal communication skills in English (B2+ or C1)

Preferred Qualifications

• Trade-related qualifications (e.g., UK Customs Academy, BIFA, IOE&IT)
• Experience in customs brokerage, transit operations, or freight forwarding
• Knowledge of UK customs procedures (CDS) and transit processes (NCTS)
• Experience in a regulated or compliance-driven environment

About the Company

SGS is the world’s leading Testing, Inspection and Certification company, operating a network of over 2,500 laboratories and business facilities across 115 countries.