CSR Manager

Responsibilities

• Manage inbound leads and outbound follow-up communications
• Convert customer inquiries into booked appointments and sales opportunities
• Coordinate schedules and dispatching for craftsmen and field staff
• Maintain accurate documentation, scheduling, and customer records
• Provide professional, solution-oriented customer support
• Ensure smooth communication between customers and field teams
• Identify opportunities to optimize scheduling and dispatch efficiency

Requirements

• 5+ years of experience in administrative, customer service, or sales roles
• Strong experience handling high-volume inbound and outbound phone communication
• Proven ability to convert inquiries into appointments or sales
• Technical aptitude and ability to learn scheduling/dispatching software quickly
• High school diploma or GED
• Must reside within 15 miles of the Hobby Airport area in Houston, TX

Preferred Qualifications

• Experience in home services, trades, or field service industries
• Basic understanding of sales and marketing principles
• Advanced typing and data entry skills

Benefits

• Starting pay at $20/hour
• Weekly commission bonus opportunities
• Career advancement and leadership growth opportunities
• Regular performance and pay reviews
• Vacation time
• Supportive and collaborative work environment

About the Company

Ace Handyman Services provides professional home repair and maintenance solutions. Our Houston office combines the stability of a national brand with the close-knit culture of a locally owned business.