CSP Engagement Specialist

Responsibilities

• Make outbound calls to members with a cancer diagnosis to provide education on the value of the Cancer Support Program (CSP)
• Answer return calls from members to determine eligibility and enroll them in the program
• Complete thorough documentation of call interactions using real-time talking and typing
• Collect data from members and input information into assessments to determine program eligibility
• Coordinate information with clinical team partners
• Serve as a resource or Subject Matter Expert for team members or internal customers

Requirements

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience using Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• 1+ years of experience in telephonic customer service
• Ability to work full-time, Monday - Friday, with flexibility to work 8-hour shifts between 7:00 am - 7:00 pm CST

Preferred Qualifications

• 1+ years of experience in a high-volume call center environment
• Experience working within a medical or behavioral health setting
• Bilingual fluency in English and Spanish
• Experience working with populations experiencing a cancer diagnosis
• Ability to work within multiple complex systems simultaneously

Benefits

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, and Vision insurance options
• Health Spending or Health Saving accounts
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Employee Assistance Program and Referral Bonus Program
• Voluntary benefits including pet and legal insurance

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We connect people with the care, pharmacy benefits, data, and resources they need to feel their best.