CSA Healthcare - Email/Back Office

Responsibilities

• Analyze healthcare claims documents and contracts to determine payment or denial based on client specifications.
• Route claims to appropriate departments or providers when missing information is required for adjudication.
• Ensure all claims processing is completed adhering to required Turnaround Time (TAT) and quality Service Level Agreements (SLA).
• Maintain high standards of production, quality, and process knowledge.
• Adhere to assigned shifts and schedules.

Requirements

• Graduation in Arts & Science or a Diploma (any discipline).
• Minimum of 3 years of relevant experience.
• No active arrears in academic history.
• Typing speed of at least 24 WPM with 90% accuracy.
• Strong communication, listening, and comprehension skills.
• Note: BE/B.Tech and Master's degree holders are not eligible for this specific role.

About the Company

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions and services across Healthcare, Banking, Financial Services, Communications, Media, and Technology. With a global footprint, Firstsource leverages a differentiated approach to reimagining traditional outsourcing, delivering future-focused solutions that drive speed, scale, and smarter decision-making for clients worldwide.