CRM Systems Administrator

Responsibilities

• Maintain and manage the configuration of CRM software to support student experience and backend functionality.
• Conduct change reviews to analyze the impact of proposed configuration changes and mitigate risk.
• Analyze business processes and design technical solutions using existing software platforms.
• Troubleshoot errors related to the CRM and its integrations with other institutional systems.
• Train users on CRM software usage and manage user accounts and access levels.
• Create and modify dashboards, reports, forms, and email templates.
• Create and update documentation regarding data flows, processes, and procedures.
• Measure and maintain data quality and automate routine processes like data uploads.
• Manage lead assignment rules and other automation workflows.
• Monitor domain reputation and oversee mass-mailing practices to maintain email deliverability.

Requirements

• Bachelor’s degree in computer science, an IT-related field, or a related major with demonstrated technical experience.
• 3+ years of related professional experience.
• Proficiency with Microsoft Excel and the Microsoft Office suite.
• Working knowledge of HTML and CSS.
• Strong troubleshooting skills and the ability to understand complex IT systems.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team while managing changing priorities.

Preferred Qualifications

• Familiarity with email deliverability best practices.
• Experience or familiarity with SQL.

About the Company

New England College is dedicated to providing a transformative educational experience. We are looking for a dedicated professional to join our team in a hybrid capacity to support our Admissions and Marketing staff through robust technical administration.