CRM Relationship Manager

About the Company

WPP is the trusted growth partner for the world’s leading brands. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.

Responsibilities

• Manage the CRM support inbox and triage technical support enquiries
• Maintain CRM system activity through user engagement and training
• Conduct marketing checks on campaigns, lists, templates, and email statistics
• Build and manage global events and related communications within the CRM
• Provide setup and maintenance of CRM user licenses and profiles
• Develop and implement role-based training for CRM users
• Support global marketing teams across the campaign data cycle from segmentation to analysis
• Collaborate with the Global Business Systems team on system testing and updates

Requirements

• Strong analytical, problem-solving, and data management skills
• Experience with CRMs such as Microsoft Dynamics, HubSpot, or Salesforce
• Excellent communication skills for building marketing communities
• Ability to learn new software and technologies quickly
• Experience creating presentations to articulate strategy and performance

Preferred Qualifications

• Knowledge of HTML/CSS