CRM Process and Application Consultant

Responsibilities

• Optimize CRM sub-processes such as event, trade fair, and address management in close cooperation with process owners.
• Advise departments on the efficient use of Creatio CRM and translate business requirements into technical specifications.
• Coordinate the implementation of new requirements, including customizing, workflows, testing, release management, and application development.
• Support the integration of Creatio CRM into the existing system landscape (e.g., ERP, portals, support tools, Power BI, and mobile applications).
• Ensure compliance with information security standards.
• Train users, create documentation, maintain data quality, and ensure consistent reporting structures.
• Contribute to digitalization projects aimed at improving the customer experience.

Requirements

• Degree in (Business) Informatics, Business Administration, or a comparable qualification.
• Professional experience in CRM consulting, CRM administration, or application support, ideally with Creatio CRM or similar systems.
• Strong understanding of customer processes in marketing, sales, and service.
• Proficiency in process modeling (e.g., BPMN) and business process optimization.
• Technical know-how regarding customizing, workflows, and system interfaces.
• Experience in project management (classical or agile).
• Strong analytical thinking, communication, and moderation skills.

Benefits

• Collective agreement-based remuneration (Tarifliche Vergütung).
• Flexible working hours.
• Structured onboarding program.
• Company pension scheme.
• Internal training and development programs.

About the Company

Diehl Defence is a leading provider of high-tech security solutions. At Diehl, we combine tradition with innovation to offer sustainable solutions for our customers.