CRM Manager

Responsibilities

• Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement
• Serve as the escalation point for premium clients post-booking
• Manage complete post-sales processes including welcome calls, documentation, and payment plan coordination
• Oversee the generation of client documents such as Allotment Letters and SPAs
• Coordinate with Legal teams regarding RERA compliance and DLD requirements
• Ensure timely collections as per agreed payment schedules and manage overdue payments
• Manage the end-to-end handover process including pre-possession inspections and snag list resolution

Requirements

• 6–10 years of CRM experience in real estate
• Mandatory experience in Dubai real estate development
• In-depth knowledge of RERA and DLD compliance
• Hands-on experience with Bitrix CRM or similar real estate CRM platforms
• Proven leadership and team management skills
• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field
• Proficiency in reporting tools like Excel

About the Company

Meraki Developers is a real estate developer in Dubai focused on delivering premium customer journeys from booking to handover.