CRM Manager

Responsibilities

• Own end-to-end CRM strategy across email, push notifications, and in-app messaging
• Lead and develop a team of CRM specialists
• Oversee technical quality of CRM campaigns, automations, and customer journeys
• Partner with Product and Data teams to improve CRM capabilities and platform integrations
• Review CRM performance reports and leverage data to inform strategy
• Manage stakeholder relationships and ensure alignment across cross-functional squads

Requirements

• 5+ years of experience in CRM, Lifecycle Marketing, or Digital Marketing
• Previous experience leading or managing a CRM team
• Deep hands-on expertise with Salesforce Marketing Cloud
• Experience with ESPs like Braze, Mailchimp, or SendGrid
• Proficiency in HTML for technical campaign validation
• Strong expertise in customer segmentation, personalization, and automation
• Advanced understanding of A/B testing and campaign optimization
• Strong analytical mindset and data-driven approach
• Fluent in English; Spanish is a plus

Benefits

• 40% discount on all Fever events and experiences
• Health insurance and additional benefits
• Flexible remuneration via Cobee
• English and Spanish lessons
• Gympass membership
• Free food, drinks, and fruit at the office
• Salary advance options via Payflow

About the Company

Fever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to experiences through proprietary technology and data-driven insights.