CRM Director

Responsibilities

• Oversee the firm’s CRM system, HubSpot, ensuring optimal performance, scalability, and adoption across global teams
• Lead the ongoing firmwide rollout and adoption of HubSpot, overseeing implementation, stakeholder engagement, and training
• Define and lead the firm’s CRM strategy, ensuring alignment with business development and marketing objectives
• Establish and maintain CRM data governance standards to ensure accuracy and integrity
• Develop and manage the CRM roadmap, prioritizing platform enhancements and integrations
• Oversee CRM analytics and reporting to provide insights on pipeline and client engagement
• Provide leadership and oversight for the CRM function, including direct management of a CRM Senior Associate
• Partner with legal and risk teams to ensure data management practices meet compliance standards

Requirements

• Minimum of 10 years of experience with CRM platforms and data governance in a professional services or enterprise environment
• Bachelor’s degree
• Expert proficiency in CRM platforms, with HubSpot experience strongly preferred
• Experience leading CRM strategy and cross-functional platform initiatives
• Advanced knowledge of CRM architecture and system integrations
• Strong stakeholder management and communication skills
• Experience managing and developing team members

Benefits

• Competitive salary and discretionary bonus
• 28 days holiday and annual salary review
• Pension with 5% company contribution
• Enhanced maternity and paternity leave
• Group Income protection and life assurance
• Cycle to work schemes and season ticket loans

About the Company

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future, providing advisory services across strategic communications, investor relations, financial transactions, and management consulting.