CRM & Customer Experience Intern

Responsibilities

• Optimize the customer journey by identifying friction points and improving interactions across all communication channels
• Analyze customer satisfaction data to identify areas for improvement and optimize experience
• Create content to document and clarify internal processes to ensure transparency
• Handle customer requests via Salesforce CRM, ensuring rapid and efficient response
• Implement a customer-centric approach in all internal and external interactions
• Contribute to loyalty strategies and provide ideas to strengthen customer engagement

Requirements

• Pursuing a Master's degree (Bac+4 to Bac+5) in Business School or University specializing in Marketing, Management, or Customer Experience
• Proficiency in digital tools and office suites (Word, Excel, PowerPoint)
• Good level of English
• Strong written and oral communication skills
• Ability to manage delicate situations with empathy
• Knowledge of CRM tools (Salesforce preferred)
• Ability to work autonomously and manage priorities

About the Company

MET France is the French subsidiary of the MET Group, a major player in the energy sector operating in 21 European countries. The group is active across the entire energy value chain, including production, trading, distribution, asset management, and supply to end customers.