CRM Center of Excellence Leader (Salesforce)

Responsibilities

• Lead the establishment of a global CRM Center of Excellence to drive Salesforce strategy and digital transformation
• Define the multi-year CRM product vision and align it with the broader company digital strategy
• Establish global blueprints, best practices, and governance frameworks for scalable CRM capabilities
• Oversee data integrity and governance to ensure high-quality, actionable customer data
• Implement a transparent prioritization framework to balance operational maintenance with high-impact builds
• Set DevOps lifecycles, agile sprint processes, and release management standards
• Recruit, mentor, and lead a cross-functional team of architects, developers, and product managers
• Act as the internal evangelist for CRM, building strong partnerships with Sales, Marketing, and Service leaders

Requirements

• 4-year degree in Information Technology or an equivalent field
• 15+ years of experience in Digital or CRM roles
• 5+ years of experience leading large-scale Salesforce transformations
• Deep technical knowledge of Salesforce technologies, including Sales & Service Cloud, Community, CRM Analytics, Marketing Cloud, and Data Cloud
• Proven experience managing multi-org setups and complex platform integrations
• Strong understanding of core CRM business processes across Sales, Service, and Marketing
• High degree of cultural intelligence to manage stakeholders across Europe, North America, and India
• Strong leadership skills with a focus on empathy, accountability, and people development

About the Company

Airbus pioneers sustainable aerospace for a safe and united world. As a global leader in aerospace, we foster a corporate culture driven by innovation, collaboration, and excellence. In India, we have a rich heritage of over 50 years, contributing to the local economy and supporting impactful social initiatives.