Critical Environment Technical Trainer

Responsibilities

• Establish technical training delivery and perform workforce training needs analysis to support datacenters.
• Deliver single to multi-day training experiences in-person or virtually using presentations, discussions, labs, and simulations.
• Use digitally enhanced instructor-led resources to prepare Critical Environment technicians for local qualifications.
• Apply classroom management techniques to ensure content and concepts are understood and aligned with operational goals.
• Build awareness of the latest features, technologies, and processes to incorporate into current learning experiences.
• Monitor learner progress and provide course content feedback to the broader Learning team to ensure curriculum relevance.

Requirements

• Bachelor's Degree AND 2+ years of experience in training, education, critical environments (CE), cloud systems, datacenter environments, server environments, or computer technologies.
• Equivalent professional experience may be considered in lieu of a degree.
• Ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check.

Preferred Qualifications

• 4+ years of hands-on technical experience maintaining facility cooling, electrical, mechanical, and life safety systems.
• Experience with Electrical Power Monitoring Systems (EPMS), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS).
• 2+ years of experience in training delivery and readiness operations or demonstrated project management skills.
• Strong analytical and writing skills with the ability to represent training data and feedback meaningfully.

About the Company

Microsoft CO+I is the engine that powers our cloud services, delivering the core infrastructure for services including Bing, Office 365, Xbox, and Azure. Our global portfolio includes more than 200 datacenters in 32 countries, managed by subject matter experts supporting over 1 billion customers worldwide.