Crisis Specialist I

Responsibilities

• Respond to incoming contacts and requests for crisis and healthcare services
• Screen and triage incoming crisis requests using risk assessment tools
• Coordinate care via outbound calls, emails, text, or chat
• Provide health education and community resources
• Document all interactions in the electronic health record (EHR)
• Adhere to call center policies and procedures

Requirements

• Minimum GED or High School diploma
• Four years of full-time behavioral health work experience
• Or equivalent combination of education and experience (Master's + 1 year, Bachelor's + 1 year, or Associate + 2 years)
• Must reside in Arizona
• Must have a stable home internet connection with Ethernet cabling (no Wi-Fi)
• Minimum 50Mbps download and 5Mbps upload speeds

Preferred Qualifications

• Experience as a behavioral health professional
• Contact center or call center experience

Benefits

• Generous paid time off (PTO)
• Health benefits (Medical, Dental, Vision) starting the first of the month following hire
• 401K and 401K Roth options
• Short Term and Long Term Disability
• Life insurance and critical illness coverage
• LYRA EAP Program with 25 free mental health sessions
• United Pet Care and LifeLock

About the Company

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving Arizona, Oklahoma, and Colorado. Their mission is to Inspire Hope through compassionate crisis contact center services.