Crisis Response Systems, Screening and Dispatch Navigator

Responsibilities

• Act as the first point of contact via phone to perform initial assessments and determine appropriate crisis responses
• Triage and assess call acuity to escalate to emergency services or refer to alternative services
• Maintain communication with field teams to ensure safety and monitor workload
• Provide acute mobile crisis support and de-escalation services for individuals experiencing mental health or substance use crises
• Conduct in-person assessments and develop comprehensive safety plans and post-crisis follow-up care
• Perform routine data collection and review client records

Requirements

• Minimum 3-5 years of relevant experience in dispatch, crisis line work, or acute mental health services
• Degree in a mental health field (e.g., counseling, social work, psychiatric nursing, criminology, or psychology) OR 7-9 years of combined relevant education and experience
• Demonstrated expertise in crisis intervention, de-escalation, and suicide/homicide assessments
• Knowledge of harm reduction, trauma-informed care, and cultural humility
• Valid Class 5 BC Driver’s License with "Normal Drivers Status"
• Ability to work mandatory overtime and weekend shifts
• Successful completion of CRCL Training Curriculum

Preferred Qualifications

• Education specifically related to dispatch or crisis line work
• Lived or living experience relevant to the position
• Experience utilizing lived knowledge in service delivery and advocacy

About the Company

AVI Health & Community Services increases health equity by providing responsive, harm reduction-based HIV, hepatitis C, substance use, sexual health, and mental health services. The CRCL (Crisis Response. Community Led) team is a peer-assisted care program and mobile crisis response team led by persons with lived experience and mental health professionals.