Crew Accommodations Supervisor

Responsibilities

• Supervise and support Crew Accommodations Agents during assigned shifts, providing real-time guidance and mentorship.
• Assign and monitor daily tasks to ensure team accountability and productivity.
• Maintain team schedules, including managing deviations and approved changes.
• Lead shift briefings and ensure the accurate completion of daily productivity and pass-down reports.
• Serve as the primary liaison between the client’s duty manager and the accommodations desk.
• Collaborate with client-side departments such as Crew Tracking and Scheduling to meet operational needs.
• Monitor agent attendance, punctuality, and adherence to company policies.
• Deliver constructive feedback, support performance evaluations, and identify opportunities for team improvement.
• Perform agent tasks as needed, including booking hotel/ground transportation, sourcing last-minute lodging, and negotiating rates.
• Manage hotel relocations and ensure professional communication with all stakeholders.

Requirements

• High School Diploma or GED equivalent.
• Minimum of 3 years of experience in a call center or similar environment.
• Proven experience in a supervisory role.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple priorities in a high-volume, time-sensitive environment.

Benefits

• 25 days’ annual leave plus 8 bank holidays.
• Option to buy or sell up to 5 days of annual leave annually.
• Pension scheme with up to 5% employer contribution.
• Private Medical Insurance through Vitality.
• Access to the Gratitudes benefits platform for discounts and savings.
• Free access to LinkedIn Learning for professional development.

About the Company

Corpay is a global technology organization leading the future of commercial payments. We provide specialized payment solutions that help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses. Operating in over 80 countries, Corpay is committed to fostering an inclusive and respectful workplace driven by innovation.