Credit Line/Card Fraud Operations Lead

Responsibilities

• Monitor and analyze Credit Line/Credit Card transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring accurate and timely documentation.
• Develop and implement fraud prevention strategies and procedures to mitigate risks.
• Collaborate with customer service, product, engineering, and operations teams globally.
• Conduct regular fraud risk assessments and provide actionable recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Assist in training and educating team members on fraud detection and prevention.

Requirements

• Minimum of 1 year of experience in credit line/card fraud prevention or anti-fraud processes within the financial services industry.
• Advanced English proficiency (C1 or higher) for professional and technical communication.
• Basic SQL knowledge, including the ability to write simple queries (SELECT, JOIN, WHERE).
• Completed technical or university studies in Business Administration, Communications, or a related field.
• Knowledge of local regulatory requirements and compliance standards.
• Proficiency in using fraud detection software and tools.
• Strong analytical and problem-solving skills with a high degree of autonomy.

Benefits

• Major medical, dental, and vision insurance for employees and immediate family.
• Life insurance and a 13% savings fund.
• 30 days of end-of-year bonus and 20 vacation days with a 50% premium.
• Monthly grocery vouchers ($2,000 MXN).
• Annual professional development benefit ($2,000 USD).
• Annual co-working travel benefit ($2,000 USD).
• Financing for phone, headphones, and home office equipment.

About the Company

PayJoy is a mission-first Public Benefit Corporation dedicated to helping underserved customers in emerging markets achieve financial stability. Through patented secured credit technology, point-of-sale financing, and card offerings, we provide an on-ramp for millions to enter the credit system and improve their quality of life.