Credit Controller

About the Company

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry.

Responsibilities

• Proactively contact customers via phone, email, and written correspondence to recover overdue payments
• Complete an average of 100+ outbound/inbound customer calls per day using the Five9 dialler
• Confirm invoices have been received and investigate any missing documentation
• Secure payment commitments and negotiate repayment plans in line with company policy
• Reconcile customer accounts and investigate account discrepancies
• Log customer queries within Esker and ensure assignment to appropriate internal departments
• Liaise with Sales, Operations, Billing, and Cash Allocation teams to resolve issues
• Identify customers at risk of default or bad debt and escalate high-risk accounts

Requirements

• Previous experience in Credit Control, Customer Service, or a similar role
• Experience in a high-volume outbound calling environment
• Excellent telephone, negotiation, and influencing skills
• Strong attention to detail and commitment to accurate record keeping
• Ability to prioritise competing workloads in a fast-paced environment
• Strong written and verbal communication skills

Preferred Qualifications

• Understanding of accounting and credit control principles
• Experience reconciling complex customer accounts
• Knowledge of dispute resolution processes
• Continuous improvement mindset