Credit & Collections Specialist

Responsibilities

• Proactively contact customers to resolve overdue account balances and perform collection calls for delinquent receivables
• Investigate and resolve customer inquiries and disputes related to billing and payments
• Prepare and submit weekly reports detailing the status of unpaid accounts
• Coordinate with branch locations to schedule cylinder pickups and support account suspensions or credit releases
• Communicate with the Accounts Receivable team to address missing, unapplied, or misapplied payments
• Oversee the processing of credits and rebills, conduct system-based cylinder audits, and execute cylinder-related adjustments
• Collaborate with branch personnel to determine next steps for delinquent accounts, including referrals to collections

Requirements

• High School Diploma or GED
• Minimum of 3 years of experience in credit, collections, or accounts receivable with direct customer interaction
• Proficiency in Microsoft Excel and Windows-based software
• Strong communication, organizational, and problem-solving skills
• Ability to remain composed and effective under pressure while maintaining high attention to detail

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Company-provided short-term and long-term disability
• Company-provided life insurance
• 401(k) retirement savings plan with company match
• Paid holidays and paid time off

About the Company

American Welding & Gas (AWG) is a manufacturer and distributor of industrial, medical, and specialty gases. Headquartered in Raleigh, North Carolina, we are a family and teammate-owned company with a strong national footprint, including over 100 retail locations and 22 fill plants across the United States.