CPG Disputes Specialist

About the Company

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. We are a small, in-person team in New York City, growing rapidly following a $15M Series A.

Responsibilities

• Partner with the Implementation team during customer onboarding to configure dispute workflows
• Help new customers migrate and clean up historical dispute and deduction data
• Train customer teams on how to manage disputes within the Confido platform
• Act as the dispute-resolution expert within the broader Customer Success relationship
• Help CS managers explain dispute trends, aging, and recovery performance to customers
• Surface patterns across customers' disputes to the Product team to improve automation
• Help test and validate new dispute-related features before they ship

Requirements

• 3+ years of experience in deductions, trade promotion finance, accounts receivable, or similar CPG/retail-adjacent operations
• Ability to work in the details of retailer/distributor documentation and reconcile discrepancies
• Strong cross-functional communication skills
• Process-oriented mindset with a focus on root cause analysis
• Ability to work onsite in NYC 5 days a week

Preferred Qualifications

• Experience with CPG trade, deductions, or AR systems