Counter/Inside Salesperson

Responsibilities

• Provide sales support to walk-in customers and inbound telephone inquiries
• Research products and provide recommendations from the assortment
• Drive sales growth through counter merchandising and product promotion
• Generate leads for the Outside Account Management team
• Enter, pick, and pack sales orders generated at the counter
• Monitor stock levels and inform the buyer when levels are low
• Process returns and warranty claims in compliance with procedures
• Resolve customer concerns and complaints

Requirements

• Grade 12 diploma or equivalent
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills
• Ability to learn and operate order processing software
• Strong work ethic and high standard of integrity
• Ability to work independently and in a team setting

Preferred Qualifications

• Previous experience with HVAC/R or building products
• Experience with customer service or counter sales
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to use the Internet for problem-solving

Benefits

• Competitive Salary
• Comprehensive Benefit Package
• Profit Sharing
• Training and career development opportunities
• Great work-life balance

About the Company

Independent Supply Company (ISC) is a premier Canadian wholesale supplier of HVAC & Refrigeration products. As part of EMCO Corporation, ISC operates with a decentralized business model that fosters an entrepreneurial atmosphere.