Counter Sales/Customer Service

Responsibilities

• Assist customers with purchases at the Profit Centre counters
• Research products and provide recommendations to customers
• Drive sales growth through merchandising and product promotion
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area and merchandising displays
• Monitor stock levels and inform the buyer when levels are low
• Follow up on backorders with vendors and provide delivery dates
• Process returns and warranty claims in compliance with procedures
• Resolve customer concerns and complaints

Requirements

• Grade 12 diploma or equivalent
• Minimum 2 years of customer service or counter sales experience
• Strong verbal communication and relationship building skills
• Ability to learn and operate order processing software
• Experience working in a fast-paced environment
• Intermediate math skills and strong attention to detail
• Ability to learn material handling equipment operation
• Strong work ethic and integrity

Preferred Qualifications

• Knowledge of plumbing and building products
• Proficiency in using the Internet for problem solving
• Experience with Microsoft Word, Excel, and Outlook

Benefits

• Competitive salary and profit sharing
• Pension plan with employer contributions
• Mentorship and on-the-job training
• Work-life balance and flex time