Counter Sales Associate - HVAC

Responsibilities

• Engage customers proactively at the counter, via phone, and through email to understand needs and recommend solutions.
• Serve as a product expert for plumbing, HVAC, and related products to guide customer purchasing decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize digital tools, catalogs, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring a positive and professional customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service delivery.
• Manage special orders, follow up on order status, and handle back-orders to maintain satisfaction.
• Assist with inventory management, cycle counts, and maintaining an organized counter environment.
• Adhere to all safety regulations and proper use of required PPE.

Requirements

• 3-5 years of experience in customer service or sales.
• Prior experience in the HVAC industry is required.
• A strong sales mindset with the ability to meet goals and influence purchasing decisions.
• Excellent communication skills for consultative selling and customer engagement.
• Digital literacy and the ability to learn new computer systems quickly.
• Ability to lift up to 50 lbs and stand for extended periods.
• Self-motivated and able to thrive in a fast-paced environment.

Benefits

• Competitive hourly pay and eligibility for bonus or incentive plans.
• Comprehensive health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with a company match.
• Mental health coverage, gender-affirming care, and family-building benefits.
• Paid parental leave and associate discounts.

About the Company

Ferguson is a Fortune 500 leader and a project success company providing expertise, solutions, and products across various industries, including HVAC, plumbing, and commercial/mechanical. Since 1953, we have worked to make our customers' complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, we are a community of proud professionals dedicated to building better infrastructure, homes, and businesses.