Counter Sales Associate

Responsibilities

• Engage customers proactively at the counter, via phone, and through email to understand needs and recommend solutions.
• Serve as a product expert in plumbing, HVAC, and related products to guide customer purchasing decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service delivery.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Assist with inventory management, cycle counts, and maintaining an organized counter environment.
• Adhere to all safety regulations and proper use of required PPE.

Requirements

• 0–3 years of experience in customer service or sales.
• A sales mindset with the ability to meet goals and build professional relationships.
• Strong communication skills for consultative selling and customer engagement.
• Digital literacy and the ability to learn new computer systems and manufacturer databases quickly.
• Ability to lift up to 50 lbs and stand for extended periods.
• Prior knowledge of the plumbing or HVAC industry is preferred.

Benefits

• Competitive hourly pay with bonus/incentive plan eligibility.
• Comprehensive health, dental, and vision insurance.
• Paid time off and paid parental leave.
• 401(k) with company match.
• Life insurance and mental health coverage.
• Associate discounts and community involvement opportunities.

About the Company

Ferguson is a Fortune 500 leader and a project success company providing expertise, solutions, and products across various industries, including plumbing, HVAC, and industrial supplies. Since 1953, we have helped make complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, we are a community of professionals dedicated to building better infrastructure, homes, and businesses.