Counter Sales Associate

Responsibilities

• Engage customers proactively at the counter, via phone, and through email to understand needs and recommend solutions.
• Serve as a product expert in plumbing, HVAC, and related products to guide customer purchasing decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service delivery.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Assist with inventory management, cycle counts, and maintaining an organized counter environment.
• Adhere to all safety regulations and proper use of required PPE.

Requirements

• 0–3 years of experience in customer service or sales.
• A strong sales mindset with the ability to build relationships and influence decisions.
• Digital literacy and the ability to learn new computer systems and manufacturer databases quickly.
• Strong communication skills for consultative selling and customer engagement.
• Ability to lift up to 50 lbs and stand for extended periods.
• Knowledge of the plumbing or HVAC industry is preferred.

Benefits

• Competitive hourly pay and eligibility for bonus or incentive plans.
• Comprehensive health, dental, and vision insurance.
• 401(k) with a company match.
• Paid time off and paid parental leave.
• Mental health coverage and family building benefits.
• Associate discounts and community involvement opportunities.

About the Company

Since 1953, Ferguson has been a leading distributor of quality supplies for a variety of industries, including HVAC, plumbing, and commercial/mechanical. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, we exist to make our customers' complex projects simple, successful, and sustainable.