Counter Sales Associate

Responsibilities

• Engage customers proactively at the counter, via phone, and through email to understand needs and recommend solutions.
• Serve as a product expert for plumbing, HVAC, and related products to guide customer purchasing decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service delivery.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Assist with inventory management, cycle counts, and stock organization.
• Maintain a professional and organized counter environment and adhere to all safety regulations.

Requirements

• 0–3 years of experience in customer service or sales.
• A strong sales mindset with the ability to meet goals and build professional relationships.
• Excellent communication skills for consultative selling and customer engagement.
• Digital literacy and the ability to learn new computer systems and manufacturer databases quickly.
• Ability to lift up to 50 lbs and stand for extended periods.
• Self-motivated and able to thrive in a fast-paced environment.

Preferred Qualifications

• Prior experience in the plumbing or HVAC industry.

Benefits

• Competitive hourly pay and eligibility for bonus or incentive plans.
• Comprehensive health, dental, and vision insurance.
• Paid time off and paid parental leave.
• 401(k) with a company match.
• Mental health coverage and family building benefits.
• Associate discounts and community involvement opportunities.

About the Company

Since 1953, Ferguson has been a leading distributor of quality supplies for a variety of industries, including plumbing, HVAC, and industrial sectors. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, we exist to make our customers' complex projects simple, successful, and sustainable.