Counter Sales Associate

Responsibilities

• Engage customers proactively at the counter, via phone, and through email to understand needs and recommend solutions.
• Serve as a product expert in plumbing, HVAC, and related products to guide customer purchasing decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations and proper use of PPE.

Requirements

• 0–3 years of experience in customer service or sales.
• Plumbing or HVAC industry experience is preferred.
• A strong sales mindset with the ability to build relationships and influence decisions.
• Excellent communication skills for consultative selling.
• Digital literacy and the ability to learn new systems quickly.
• Ability to lift up to 50 lbs and stand for extended periods.
• Self-motivated and able to thrive in a fast-paced environment.

Benefits

• Competitive hourly pay with bonus/incentive plan eligibility.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Mental health coverage and family building benefits.
• Associate discounts and community involvement opportunities.

About the Company

Ferguson is a leading value-added distributor of residential and commercial plumbing supplies, HVAC, fire, and fabrication products. Founded in 1953, we are a Fortune 500 company dedicated to making our customers' complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, we provide best-in-class products and service to help build better infrastructure, homes, and businesses.