Counter Manager

Responsibilities

• Guarantee an excellent customer experience aligned with Rituals' DNA and standards
• Execute the store's operational plan and business projects
• Meet performance KPIs and manage team development
• Develop monthly plans including optimal staff scheduling based on productivity goals
• Manage store operations including cash control, staff absences, schedules, stock, prevention, security, and maintenance
• Manage store budgets, including expenses and productivity
• Oversee inventory and daily operations, including stock and warehouse cleanliness
• Drive employee well-being and engagement through regular individual follow-ups
• Organize team meetings to celebrate successes and reflect on development areas

Requirements

• At least 3 years of experience as a store manager in the retail sector
• Leadership and people management skills (communication, coaching, connection, inspiration)
• Experience in team motivation and development
• Ability to make decisions and solve problems
• Energetic personality and a service-oriented mindset

About the Company

Rituals is a brand dedicated to transforming daily routines into meaningful moments through high-quality products and a unique customer experience.