Counter Manager

Responsibilities

• Lead, coach, and motivate the team to achieve and exceed sales targets and KPIs
• Deliver exceptional customer service, skincare consultations, and personalised beauty rituals
• Build strong customer relationships through clienteling and ongoing follow-ups
• Ensure the counter is visually merchandised to Clarins standards at all times
• Manage stock levels, ordering, and inventory control with accuracy
• Report on sales performance and implement strategic actions to drive results
• Conduct regular team training and coaching to enhance product knowledge and service skills
• Uphold and promote Clarins brand values, image, and standards
• Foster a positive, professional, and supportive team culture

Requirements

• Proven experience in leading and coaching a retail team
• Demonstrated ability to achieve sales targets and KPIs
• Expertise in providing professional skincare consultations
• Strong skills in clienteling and relationship management
• Experience with visual merchandising and stock/inventory management
• Must have valid Australian working rights

Benefits

• Work with a prestige, globally respected, family-owned beauty brand
• Access to ongoing training, coaching, and internal development programs
• Generous product allowance and exclusive team discounts
• Supportive, inclusive, and people-first team culture
• Accredited skincare and sales training
• Recognition and reward programs including national incentives

About the Company

Clarins is a globally renowned French skincare and cosmetics brand, celebrated for its plant-powered formulas, luxurious textures, and commitment to innovation. As a family-owned company, Clarins champions a people-first culture, sustainability, and beauty with purpose.