Corporate Systems Support Specialist

About the Company

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem.

Responsibilities

• Deliver hands-on deskside support at NYC Global HQ for hardware, software, networking, and peripherals
• Run AV for live events, all-hands meetings, and executive briefings
• Provide white-glove technical support to C-level executives and senior leadership
• Manage IT hardware logistics including procurement, inventory, and device lifecycle for the Americas
• Lead IT orientation and onboarding sessions for new hires
• Maintain conference room AV and collaboration stacks
• Triage and resolve incoming support tickets within SLA
• Collaborate with global Corporate Systems teams to align on standards

Requirements

• 2–4 years of hands-on IT support experience in a corporate environment
• Strong troubleshooting skills across macOS and Windows OS
• Experience managing hardware logistics and asset management
• Experience maintaining printers and office peripherals
• Experience supporting conference room AV and platforms like Google Meet, Zoom, or MS Teams
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent)
• Strong interpersonal and communication skills for executive interaction

Preferred Qualifications

• Experience running IT onboarding and new hire orientation
• Experience with Google Workspace
• Experience with MDM platforms such as JAMF or Workspace ONE
• Experience with Okta or similar identity platforms