Core Banking Support Clerk

Responsibilities

• Provide L1/L2 support for banking and business applications to ensure timely resolution of incidents and service requests
• Monitor application health, availability, and performance to proactively identify and escalate issues
• Troubleshoot application, integration, and data-related issues to minimize business disruption
• Support daily operational activities including batch processing, job scheduling, and end-of-day (EOD) banking activities
• Perform application deployment and configuration across development, testing, and production environments
• Coordinate with development, infrastructure, database, and vendor teams to resolve complex issues
• Maintain accurate incident records, root cause analysis documentation, and knowledge base articles
• Participate in incident, problem, and change management processes following ITIL best practices
• Assist in user acceptance testing (UAT), system upgrades, and patch deployments
• Ensure compliance with internal policies, security standards, and banking regulations

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2–5 years of experience in application support, IT operations, or a similar technical role
• Familiarity with service management frameworks such as ITIL

Preferred Qualifications

• Experience supporting banking, financial services, or enterprise-level applications