Coordinator, GSS Collections

Responsibilities

• Coordinate and execute routine collection outreach to franchisees via calls, emails, and system reminders.
• Monitor customer aging reports and track overdue balances, flagging accounts requiring escalation.
• Support targeted outreach efforts for high-priority or past-due accounts.
• Assist with the review and documentation of customer disputes by gathering billing and contract information.
• Track dispute status and outcomes in the case management system.
• Request issuance of monetary default notices to the Compliance Team.
• Maintain accurate and timely records of all customer interactions and account actions in ERP and case tools.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4+ years of experience in Accounts Receivable or Order-to-Cash (O2C) operations.
• Strong hands-on expertise in Collections processing.
• Solid working knowledge of ERP systems (Oracle AR preferred), case management, or CRM tools.
• Fluency in both English and Spanish.
• Ability to operate effectively in a KPI-driven, high-volume environment.

Preferred Qualifications

• Experience working in Shared Services Centers or similar high-volume operational environments.
• Prior experience supporting continuous improvement or process documentation.

Benefits

• Competitive salary and comprehensive benefits.
• Growth opportunities through best-in-class training, leadership training, and mentorship.
• Team member benefit programs focusing on wellness, financial health, and lifestyle management.
• A culture of diversity, equity, and inclusion.

About the Company

Wyndham Hotels & Resorts is the world’s largest hotel franchising company, with approximately 9,200 hotels across more than 95 countries. We are dedicated to our mission of making hotel travel possible for all, supported by a diverse team of over 2,000 corporate members worldwide.