Coordinator, Facilities Administrative Systems

Responsibilities

• Coordinate the Facilities Coordination Center (FCC) by managing phone calls, emails, and service requests via the Computerized Maintenance Management System (CMMS).
• Oversee campus communications regarding shutdowns, construction, and out-of-order equipment.
• Ensure exceptional customer service by managing customer calls and complaints, escalating issues to leadership when necessary.
• Supervise the Facilities Administration student team, including hiring, training, and scheduling.
• Administer the CMMS, including developing, maintaining, and analyzing system reports and delivering user training.
• Oversee the accuracy of interdepartmental and third-party billings and monitor service request accounts.

Requirements

• Associate’s degree in business administration, accounting, office management, or a related field.
• Four years of customer service experience in an office setting.
• Proficiency in Microsoft Excel and experience using computerized office systems.
• Strong organizational, interpersonal, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in business administration or a related field.
• Experience in billing, account reconciliation, and account analysis.
• Experience working in a facilities office environment utilizing a CMMS.
• Understanding of various facility trades and previous supervisory experience.

About the Company

Cleveland State University is a public research university located in Cleveland, Ohio, dedicated to engaged learning and providing diverse educational opportunities to its community.