Coordinador SAD

Responsibilities

• Ensure the achievement of sales objectives for the home delivery channel.
• Manage work teams by establishing goals, evaluating performance, and providing regular feedback.
• Provide support, attention, and follow-up for customer complaints within the channel.
• Monitor service quality by identifying deviations and opportunities to implement best practices and action plans.
• Guarantee the correct use of business assets, values, and resources through the application of established processes and policies.

Requirements

• High school diploma, technical degree, or professional degree in a related field.
• 1+ years of experience in customer service, sales, or call center environments.
• Experience managing teams and personnel.
• Proficiency in managing databases and using Excel for indicator analysis and management.

About the Company

Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With a distinguished track record of over 30 years in the market, we have achieved steady and constant growth, serving through more than 1,500 branches and a large team of over 20,000 collaborators. We are the leading pharmaceutical chain nationwide.