Coordenador Comercial

Responsibilities

• Manage sales through WhatsApp and telephone, ensuring high-quality customer relationships.
• Execute active sales by contacting existing clients and the RAC (Customer Asset Recovery) base.
• Manage the commercial team's performance by monitoring KPIs such as sales, WhatsApp engagement, and campaigns.
• Supervise unit cash flow, including value control and financial security.
• Coordinate delivery operations, ensuring the effectiveness of couriers and the proper use of the logistics platform.
• Assign schedules and goals to the commercial team in collaboration with the Store Manager.
• Conduct daily "10/10" calls to maintain active contact with strategic clients.
• Analyze the RAC base and develop action plans for clients with negative purchasing behavior.
• Lead team alignment meetings throughout the day to ensure focus on results.

Requirements

• High school diploma or higher education in Administration, Commercial Management, or related fields.
• Over 3 years of experience in related commercial or leadership activities.
• Proficiency in Microsoft Office.
• Experience in B2B retail customer service.
• Knowledge of automotive products.
• Strong skills in sales management and KPI analysis.

About the Company

AutoZone is a leading automotive aftermarket retailer, dedicated to providing exceptional customer service and a wide range of high-quality automotive parts and accessories.