Cooking Manager

Responsibilities

• Deliver exceptional customer service to find the best "life at home" solutions for customers
• Drive sales to exceed individual and store targets
• Provide high-level product knowledge regarding cooking appliances to support customer queries
• Manage work tasks effectively while prioritizing customer needs
• Resolve customer complaints and make quick decisions to ensure customer satisfaction
• Work collaboratively within a team environment to achieve store goals

Requirements

• Proven experience in a customer-focused retail business
• Strong product knowledge in cooking appliances
• Outstanding communication and interpersonal skills
• Ability to solve problems and handle customer service challenges proactively
• Flexibility to work retail trading hours, including weekends, public holidays, and late-night trades
• Highly motivated and results-driven mindset

Benefits

• Guaranteed base earnings plus an attractive commission structure
• Fantastic incentive-based promotions
• Generous staff discounts
• Clear paths for career progression within a trusted national brand
• A positive work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are a leading brand dedicated to providing great service and a wide range of quality products to our customers.