Conveyancing Operations Team Leader

Responsibilities

• Lead daily operations by allocating workloads and monitoring capacity
• Ensure settlements and lodgements are completed accurately and on time
• Manage team performance against KPIs and service levels
• Act as the escalation point for complex matters
• Oversee shared inboxes and workflows to ensure daily clearance
• Drive process improvement and adherence to procedures
• Provide coaching, performance management, and training to File Handlers
• Manage a reduced file load of complex or high-risk matters

Requirements

• Strong understanding of the conveyancing process
• Proficiency with PEXA or Sympli
• Experience in a senior, mentoring, or leadership capacity within conveyancing or legal operations
• Excellent written and verbal communication skills
• Ability to work autonomously and manage competing priorities
• Experience delivering high-volume, deadline-driven work

Benefits

• Professional development plans and leadership programs
• Employee share scheme access
• Fully covered gym memberships
• Monthly in-house massages
• Progressive leave policies
• Employee Assistance Program
• Weekly catered lunches and free breakfast

About the Company

InfoTrack is a leading SaaS technology innovator helping professionals, businesses, and individuals in a digital age through evolving product solutions.