Conversions Agent

Responsibilities

• Contact and qualify inbound leads to assess eligibility for trading
• Guide potential clients through the end-to-end onboarding process to secure First Time Deposits (FTD)
• Meet and exceed daily, weekly, and monthly FTD targets
• Educate clients on trading platforms, CFD products, and account setup
• Build trust through professional communication and address client concerns
• Adhere to company compliance, risk management, and KYC procedures
• Maintain accurate records of client interactions in the CRM

Requirements

• Matric or equivalent qualification
• Minimum 2 years experience in a high-performance outbound sales call centre
• Experience with online trading platforms, CFDs, or financial services is advantageous
• Proficiency with sales dialer software and CRM systems
• Strong closing ability and objection handling skills
• Ability to work shifts including weekends and public holidays
• High level of computer literacy

Benefits

• Medical Aid with Discovery (100% contribution)
• Group Risk Benefit (100% contribution)
• Gap Cover (100% contribution)
• Breakfast, lunch, and snacks
• On-site parking
• On-site barista and refreshments

About the Company

Start Stream is a financial services provider focused on delivering exceptional onboarding and trading experiences for clients in the CFD and financial markets.