Conversation Designer, HCI

About the Company

A1 is building a proactive smart assistant for everyday users to bring intelligence to conversations, errands, organizing, and workflows. The mission is to create high-reliability AI that handles multi-step reasoning and real-world task completion with minimal prompting.

Responsibilities

• Design conversational flows for AI interactions across chat, task completion, and assistant-guided workflows
• Define how the AI sets expectations, signals uncertainty, asks for input, and communicates errors or limitations
• Develop prompts, response templates, fallback patterns, and assistant behaviors for multi-step tasks
• Design how users supervise, interrupt, correct, and redirect AI behavior through conversation
• Design for trust and transparency without overwhelming users
• Work with product, engineering, and ML teams to define how the assistant handles ambiguity, memory, and context
• Analyze conversation logs to identify failure points and recovery gaps
• Define tone, voice, and response principles across different product surfaces
• Build and maintain conversation design standards and pattern libraries

Requirements

• Experience in conversation design, UX writing, interaction design, or a related field
• Strong understanding of conversational UX for AI products, chatbots, or voice assistants
• Ability to design multi-turn interactions, including prompting flows and error recovery
• Clear thinking about how AI systems should communicate trust, limitations, and progress
• Experience collaborating with engineers, product managers, and ML teams
• Comfort working with evolving product requirements and non-deterministic system behavior
• Strong attention to language, tone, clarity, and context
• Ability to think about long conversation arcs and memory-aware interactions
• A portfolio is required for the application process