Control Room Management Specialist

Responsibilities

• Lead and sustain the Control Room Management (CRM) Program in alignment with API 1168 standards
• Own and govern the Alarm Management program, including rationalization, prioritization, and performance monitoring
• Ensure regulatory compliance and audit readiness across all control room operations
• Establish alarm philosophy and lifecycle management processes to ensure alarms are actionable and meaningful
• Assess and manage controller workload, fatigue, and situational awareness to mitigate human-factor risks
• Partner with Operations to optimize system design, display interfaces, and shift handover processes
• Govern changes to control systems and alarm configurations through formal Management of Change (MOC) processes
• Establish and track KPIs for alarm management and CRM performance, such as alarm rates and peak loads
• Analyze incidents and near-hits to identify gaps in alarm design and embed lessons learned into CRM processes

Requirements

• Post-secondary education in engineering, science, or a related discipline
• Strong understanding of gas pipeline operations, system constraints, and risk-based operational decision-making
• Demonstrated ability to balance operational risk with stakeholder expectations
• Strong communication skills with the ability to translate complex operational concepts for varied audiences
• Strong organizational acumen and the ability to build effective partnerships across stakeholders
• Ability to maintain composure and effectiveness during periods of high workload or operational stress

Preferred Qualifications

• Familiarity with SCADA, pipeline operations, and gas control programs
• Experience building governance and assurance processes, including procedures, audits, and training
• Experience using data and analytics (e.g., Power BI, SEEQ) to drive decisions and track KPIs
• Proven ability to drive continuous improvement in tools, processes, and operational maturity

About the Company

TC Energy is a leader in North American energy infrastructure, spanning Canada, the U.S., and Mexico. We move over 30 per cent of the cleaner-burning natural gas used across the continent, providing critical energy that fuels industries and generates reliable, sustainable power.