Control Manager - Associate

Responsibilities

• Collaborate with stakeholders to analyze risk and control environments, identify gaps, and investigate root causes.
• Support the design, implementation, and monitoring of controls using digital tools and automation.
• Utilize analytics and visualization tools to dive into program data and create decision-driving reports.
• Collect information for Risk & Control Self-Assessments, including process walkthroughs and mapping exercises.
• Support control program initiatives to meet regulatory requirements and address operational risks.
• Identify and drive improvements through innovation, technology, and agile practices.
• Communicate findings and recommendations clearly to stakeholders.

Requirements

• At least 5 years of experience in financial services, controls, audit, quality assurance, or operational risk management.
• Ability to apply basic risk and control concepts and follow escalation procedures.
• Strong stakeholder engagement and persuasion skills to build working relationships.
• Excellent documentation and presentation skills, including the ability to write clear reports.
• Ability to organize and compare information to make fact-based decisions and draw conclusions.

Preferred Qualifications

• Proficiency in CORE, Agile principles, Jira, and digital control platforms.
• Foundational understanding of SQL, data analytics, visualizations, and automation.
• Experience supporting the adoption of machine learning, AI, and automation capabilities.
• Ability to translate technical concepts into business value for stakeholders.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate and government clients. Our Consumer & Community Banking division serves Chase customers through a wide range of financial services, including personal banking, credit cards, mortgages, and payment processing.