Contract Support Manager

Responsibilities

• Ensure operational data is complete, accurate, timely and auditable across all relevant systems
• Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions
• Implement controls and validation processes to prevent reporting errors and data inconsistencies
• Maintain and develop the contract's performance reporting framework
• Produce regular performance reports, dashboards and management information packs
• Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis
• Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement
• Support the development and monitoring of continuous improvement action plans
• Ensure contract governance requirements, procedures and controls are consistently applied
• Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control
• Conduct depot audits covering operational, health and safety and transport processes
• Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations
• Coordinate and support external audits, including NQA and other accreditation requirements
• Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant

Requirements

• Full UK driving licence
• Strong organisational and time management skills
• Experience managing or supervising colleagues
• Knowledge of health and safety and environmental legislation relevant to municipal services (desirable)
• Project management experience using Prince2, Agile or similar methodologies (desirable)

About the Company

At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of Teamwork, Fairness, and Respect. We play a vital role in protecting the environment and supporting local communities.