Contract Coordinator

Responsibilities

• Support the daily management of high-profile maintenance and repair contracts in South Wales
• Coordinate the on-time delivery of maintenance and repair works
• Maintain regular customer communication and deliver reports regarding equipment repairs or upgrades
• Act as the primary point of contact for customer enquiries to minimize escalations
• Support the preparation of quotations for repair and upgrade works
• Extract data from CRM systems to assist customers with regulatory and statutory compliance
• Assist the operational team with complaint investigations and resolutions

Requirements

• Experience in the building services industry, ideally with field service delivery
• Experience in workload planning and scheduling within an engineering environment
• Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint
• Experience in service contract delivery for large-scale customers

Benefits

• Strong remuneration package
• Access to funded study schemes, including the Employee Scholarship Program and Educational Assistance Scheme
• Opportunities for career progression within a global industry leader

About the Company

Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators, and moving walkways. Operating in more than 200 countries, Otis is committed to innovation, safety, and quality, providing essential services to some of the world's most famous landmarks.