Contact Center Specialist

Responsibilities

• Respond to calls, emails, and applicant inquiries
• Provide guidance on hiring steps and requirements
• Resolve routine issues and escalate complex cases
• Document interactions and track trends
• Support applicant progression through pre-employment processing
• Assist with case tracking, documentation, and issue resolution

Requirements

• High school diploma or equivalent
• 2+ years of administrative or HR support experience
• Proficiency with Microsoft Office and standard HR/administrative systems
• Strong communication, organizational, and interpersonal skills
• Ability to perform in a high-volume, fast-paced environment

Benefits

• Comprehensive Medical, Dental & Vision
• 401(k) with Employer Match
• Employer-Paid Life & Disability Insurance
• Generous PTO & Paid Holidays
• Flexible Spending Accounts
• Wellness & Employee Assistance Programs

About the Company

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business delivering trusted program management, administrative, and mission support services to federal agencies nationwide.