Contact Center Representative

Responsibilities

• Handle inbound and outbound calls, emails, and messages professionally to provide accurate information regarding services, bookings, and pricing.
• Resolve customer inquiries and complaints promptly while escalating complex issues to management when necessary.
• Meet and exceed key performance indicators (KPIs) including Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT).
• Accurately log all customer interactions, bookings, and complaints within the CRM system.
• Collaborate with dispatch and operations teams to ensure seamless service delivery.
• Adhere to established service standards, scripts, and company policies to maintain a premium customer experience.

Requirements

• Bachelor's degree in a related field.
• 1–3 years of experience in a contact center or customer service role.
• Fluency in both Arabic and English.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving, multitasking, and interpersonal skills.

Preferred Qualifications

• Previous experience in the transportation, hospitality, or luxury service industries.
• Knowledge of professional call center tools and customer service best practices.
• High level of attention to detail and data accuracy.

About the Company

SSC HR Solutions provides specialized staffing and recruitment support, currently seeking talent to deliver premium customer experiences for a leading automotive service company in Cairo.