Contact Center Representative

Responsibilities

• Handle inbound and outbound calls, emails, and messages professionally
• Provide accurate information regarding services, bookings, pricing, and policies
• Resolve customer inquiries and complaints promptly and effectively
• Document all interactions and resolutions accurately in CRM systems
• Meet performance targets including CSAT, FCR, and AHT
• Collaborate with dispatch and operations teams to ensure service delivery

Requirements

• Bachelor's degree in a related field
• 1–3 years of experience in a contact center or customer service role
• Fluency in Arabic and English
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and work under pressure

Preferred Qualifications

• Experience in transportation, hospitality, or service industries
• Knowledge of call center tools and customer service best practices

About the Company

SSC HR Solutions provides staffing and human resources solutions, currently seeking a dedicated agent to support a luxury automotive service company in Cairo.