Contact Center Representative

Responsibilities

• Answer inbound and outbound calls in a professional and courteous manner
• Resolve customer concerns efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments
• Accurately document customer interactions and process claims
• Engage in solution-based conversations to recommend products and services
• Follow scripts, policies, and procedures using training resources
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to appropriate personnel
• Attend training sessions and team meetings

Requirements

• High school diploma or equivalent
• Strong written, verbal, and organizational communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable, punctual, and excellent time management
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy and professionalism
• Ability to multitask and stay focused in a fast-paced environment

About the Company

IDID Pte Ltd provides entry-level opportunities for individuals to support a variety of inbound and outbound customer service and sales projects for a diverse client base.