Contact Center Representative

Responsibilities

• Handle inbound and outbound calls to participants, homeowners, and contractors to resolve issues or answer questions.
• Review energy efficiency rebate applications for eligibility and process payments.
• Research and respond to inquiries received via telephone and mail.
• Provide thorough documentation of customer service interactions, issues, and escalations.
• Complete business-related correspondence and assigned projects in a timely manner.
• Collaborate with team members and leadership to achieve program goals.

Requirements

• High School Diploma/GED and 1 year of relevant experience (or 3 years of equivalent experience).
• 1+ years of experience in grants management, business, finance, application review, or customer service.
• Proficiency in a Windows environment and desktop applications including Microsoft Word and Excel.
• Ability to work independently with minimal supervision and follow through on projects.
• Ability to work onsite in San Antonio, TX, Monday through Friday during standard business hours.

Preferred Qualifications

• 1+ years of experience specifically in Grants Management or Energy Rebate programs.
• Bilingual proficiency in Spanish.
• Previous experience working with CRM software.

Benefits

• Medical, Rx, Dental, and Vision Insurance.
• 401(k) Retirement Plan and Health Savings Account options.
• Paid time off, including sick time and company holidays.
• Parental Leave and Short-Term/Long-Term Disability.
• Tuition reimbursement and professional development opportunities.
• Discretionary variable incentive bonus eligibility.

About the Company

Guidehouse is a leading global professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. We drive efficiency and resilience across healthcare, financial services, energy, infrastructure, and national security markets.